Refund Policy

Last updated: February 2026

This Refund Policy applies to subscriptions purchased for the Kursly AI platform. We want you to be satisfied with our service, and we've designed our policy to be fair and transparent.

1. Free Trial

All new accounts start with a 30-day free trial. This gives you full access to evaluate the platform before committing to a paid subscription. After the trial, your subscription renews automatically at the plan's listed price unless you cancel before the trial ends.

2. Subscription Cancellation

  • You can cancel your subscription at any time from your account settings.
  • When you cancel, your subscription remains active until the end of the current billing period.
  • You will not be charged for subsequent billing periods after cancellation.
  • Your data remains accessible until the end of your paid period, after which your account is suspended for 30 days before data deletion.

3. Monthly Subscriptions

Monthly subscriptions are billed at the beginning of each billing cycle. Because we offer a generous free trial, we generally do not provide refunds for monthly subscriptions. However, if you experience a significant issue that prevents you from using the platform, contact us within 7 days of your charge and we'll review your case.

4. Annual Subscriptions

Annual subscriptions are billed upfront for the full year at a discounted rate. If you cancel an annual subscription:

  • Within 14 days of purchase: you are eligible for a full refund.
  • After 14 days: no refund is provided, but your subscription remains active for the remainder of the annual term.

5. Downgrades

If you downgrade to a lower-tier plan, the change takes effect at the start of your next billing cycle. No prorated refunds are issued for the current period.

6. Exceptional Circumstances

We understand that exceptional circumstances can arise. If you believe you deserve a refund outside the terms above, please reach out to us. We review each request on a case-by-case basis and will work with you to find a fair solution.

7. How to Request a Refund

To request a refund, email us at hello@kursly.ai with your account email and reason for the request. We aim to respond within 2 business days.

Approved refunds are processed back to the original payment method via Stripe and typically appear within 5–10 business days.

8. Contact Us

If you have questions about this Refund Policy, contact us at:
hello@kursly.ai